At 9kiss, your privacy is more than a legal obligation — it is a trust you place in us. This document clearly and honestly explains how we collect, use, store, and protect your personal information.
9kiss takes data protection seriously. This Privacy Policy explains how the 9kiss platform (9kiss.ws) collect, process, store, and protect your personal data when you register, log in, or use any of our services — including online casino, Sports Betting, slots, Live Casino, poker, and blackjack.
This document has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legal framework for protecting individual privacy in Malaysia. As a platform operating for the Malaysian market, 9kiss is committed to full compliance with all provisions of this Act.
By accessing or using the 9kiss platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This policy was last updated in January 2026. Any material changes will be communicated via your registered email address or through an in-platform notice on 9kiss. Continued use of the platform following such notice will be considered acceptance of the updated terms.
9kiss collects the personal data necessary to operate the platform safely, fairly, and in compliance with applicable laws. Below are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account name, account number (partially masked), transaction history | Mandatory |
| Verification Data | MyKad image (for identity verification & large withdrawals) | Specific |
| Device & Technical Data | IP address, browser type, operating system, device ID | Automatic |
| Gaming Data | Betting history, winnings, play time, preferred games | Automatic |
| Communication Data | Support chat records, emails, complaint tickets | Where relevant |
9kiss does not collect sensitive personal data such as health information, religious beliefs, or political affiliations. MyKad images are only requested for legally required identity verification purposes and are stored in a separate system with additional encryption.
Your personal data is collected through the following key channels:
When you create a 9kiss account, you actively provide information such as your name, email, phone number, and password. As you use the platform, additional data such as bank account details for withdrawals may be requested where relevant.
Every time you make a deposit or withdrawal — whether via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, FPX Maybank2u, CIMB Clicks, or any other accepted method — transaction details are recorded in the 9kiss system for accounting, verification, and anti-money laundering compliance purposes.
The 9kiss platform automatically collects certain data as you browse or play, including your IP address, device type, browser used, pages visited, and session duration. This data is used to improve platform performance and detect suspicious activity.
When you contact 9kiss customer support via live chat or email, those conversations are recorded for quality control, team training, and the resolution of any future disputes.
9kiss uses your personal data solely for legitimate and necessary purposes. Below is the full list of how your data may be used:
9kiss will only send you marketing communications (such as promotions and special offers) with your consent. You may withdraw that consent at any time through your account settings or by contacting our support team.
9kiss does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your data:
We share necessary data with third parties that help us operate the platform — including payment gateway providers (to process transactions via Touch 'n Go, DuitNow, GrabPay, and others), licensed game providers such as Pragmatic Play and Evolution Gaming, as well as cloud and cybersecurity service providers. All such parties are bound by confidentiality agreements and are only permitted to use your data for the specified purposes.
9kiss may be required to disclose your data to Malaysian government authorities or regulatory bodies where mandated by law, court order, or official investigation. In such cases, we will notify you unless prohibited from doing so by law.
In cases of serious fraud or money laundering, 9kiss reserves the right to share necessary information with law enforcement agencies or industry fraud prevention service providers.
9kiss never sells your personal data to data brokers, advertising companies, or any third party for commercial purposes. This is our absolute commitment to all members.
Protecting your personal data is a top priority at 9kiss. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:
While 9kiss implements all necessary technical safeguards, the security of your account also depends on your own actions. Never share your password, use a strong password, and always log out when using a shared device.
9kiss uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse a website.
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies will affect the functionality of the 9kiss platform, including your ability to log in and play.
9kiss does not use cookies to track your activity on other websites outside our platform.
Under Malaysia's PDPA 2010, you have certain rights regarding your personal data held by 9kiss. All requests relating to these rights may be submitted to our privacy team via email at support@9kiss.ws.
9kiss will respond to all privacy-related requests within 30 working days. For complex cases, this period may be extended by up to 60 days with prior notice to you. No fees are charged for reasonable requests.
The right to erasure does not apply in full where 9kiss has a legal obligation to retain certain records — for example, financial transaction records that must be kept for anti-money laundering compliance purposes. In such cases, we will explain this to you clearly.
9kiss does not retain your personal data for longer than necessary. Retention periods vary depending on the type of data and the relevant legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Service operations |
| Financial transaction records | 7 years after the transaction | AML legal compliance |
| Support communication logs | 3 years | Dispute resolution |
| Identity verification documents | 5 years after account closure | Regulatory requirements |
| Session data & security logs | 12 months | Fraud detection |
| Marketing data (with consent) | Until consent is withdrawn | Permitted marketing |
| Data after account closure | Aligned with the categories above | Legal obligations |
Once the retention period has elapsed, data will be permanently deleted or anonymised from 9kiss systems.
The 9kiss platform is intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who are concerned that their child may have registered on 9kiss are encouraged to contact us promptly at support@9kiss.ws.
9kiss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new service features. The latest version will always be available on this page with a clearly indicated "Updated" date.
For material changes — meaning changes that significantly affect how we handle your personal data — 9kiss will provide notice via:
Your continued use of the 9kiss platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 9kiss handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days, and to fulfilling data rights requests within 30 business days.
If you are dissatisfied with how 9kiss has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) as provided under the PDPA 2010.
Six concrete ways 9kiss protects your privacy every day.
All data transmitted between your device and 9kiss servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia. No third party can read your data in transit.
Identity data, financial data, and gaming data are stored in separate systems with independent access controls. This ensures that even if one system is compromised, your other data remains secure.
Not all 9kiss staff have access to user data. Access is granted only to personnel with a legitimate operational need, and all access is logged and audited on a regular basis.
9kiss sends real-time notifications for important account activity such as logins from a new device, password changes, and withdrawal requests. This allows you to quickly identify any unauthorised activity.
The 9kiss privacy policy is reviewed and updated regularly to ensure full compliance with Malaysia's Personal Data Protection Act 2010. We conduct internal compliance reviews on a quarterly basis.
Data that has exceeded its defined retention period is automatically purged from 9kiss systems. No unnecessary dormant data remains in our systems without a clearly defined purpose.
9kiss puts the privacy and data security of every Malaysian member first. Register today and enjoy over 500 casino games with the peace of mind that your information is always protected in accordance with PDPA 2010.
9kiss is for players aged 18 and above only. Your data is protected in accordance with Privacy Policy and Malaysia's PDPA 2010.